APGA PUBLIC GAS SYSTEM ACHIEVEMENT AWARD
This award is presented to public gas systems that have demonstrated a commitment to their community, the natural gas industry, and APGA. The winner of the 2020 APGA Public Gas System Achievement Award is: CPS Energy, San Antonio, Texas
CPS Energy, headquartered in San Antonio, Texas, has been providing natural gas to the San Antonio community for 160 years and is the largest community-owned, electric and natural gas provider in the nation, providing safe, secure and reliable energy to more than 1.1 million customers.
Some of CPS Energy’s most recent accomplishments include:
- 2019 America’s Safest Companies by EHS Today
- Reliable Public Power Provider (RP3) Designation, Diamond Level by the American Public Power Association (APPA)
- Multiple Escalent recognitions include:
- Customer Champion in the South Region for 5-years in a row
- Environmental Champion for 3-years in a row, 4 years total
- 2020 Easiest Utilities to Do Business
CPS Energy is not only an active member of APGA, but also active members of the Southern Gas Association (SGA), Texas Gas Association (TGA), and the American Gas Association (AGA) with executive board members and committee chair involvement.
CPS Energy meets quarterly with peer utilities in Texas to discuss gas damage prevention best practices and trends. They are also part of the Advanced Leak Detection Committee where they share lessons learned and experience with utilization of the Picarro technology. This technology is utilized in their Smart Sniffer vehicle that actively surveys areas to detect gas leaks.
CPS Energy is actively involved in the community in a variety of ways. includes supporting area schools through student mentoring and summer internships, as well as volunteering community hours. Their Outreach and Public Safety and Education Team is dedicated to sharing program information and resources as well as damage prevention awareness and safety tips.
CPS Energy has a residential payment assistance program, Residential Energy Assistance Partnership (REAP), that partners with the City of San Antonio and Bexar County to provide eligible families that are in financial distress with utility assistance. CPS also has a Customer Response Unit (CRU) that takes customer service to the next level with a mobile team that increases community awareness and educates customers about energy efficiency and works directly with customers to meet their needs. When there is a large gas outage or operational incident, CRU is dispatched to assist gas crews with customer logistics and response.
CPS Energy’s Gas Team has developed a unique partnership with a neighboring children’s shelter (St. Peter and St. Joseph’s Children’s Home) by hosting a day where volunteers play games, feed and spend valuable time with children that are displaced from their homes and going through a very difficult time in their lives.
CPS Energy has also had a contract with two nearby communities (the City of Lytle and the City of Castroville) for the last 10 years to operate and maintain their respective natural gas systems. In addition, they have a strong relationship with the military in San Antonio and have just entered a 50 year contract with Joint Base San Antonio to own and operate their natural gas facilities and get them where they need to be to operate safely and in compliance.
Additionally, CPS Energy has implemented a Safety Culture initiative to enhance their existing safety program by empowering employees to improve the organization’s overall safety through a grassroots approach. CPS Energy delivers safe, reliable, and affordable natural gas services to customers by implementing efficient customer-centric processes, technologies, and innovation, keeping their People First philosophy at the forefront of everything they do, and being good stewards of the environment. The safety of CPS Energy employees and community is their top priority!